Terms

SIZING

The sizes shown are those supplied by the manufacturers.
The chest size is usually calculated by measuring across an inch under the armpit and then doubling that measurement.
The best way to compare your size is to measure an existing garment that fits in the same way.

As each garment is personalised to order, we cannot replace garments where an incorrect size has been ordered.
If you are unsure of which size to order, we recommend ordering the bigger size as its better to be slightly too big than too small.

Even within the same manufacturer there is a degree of tolerance that we have to accept with regard to sizing.

If you are placing a big order and are worried about sizes, we suggest ordering one garment first-off. We can retrospectively discount the original garment when the final order is placed.

Where possible, we try to highlight when a garment is considered "slim fit" or "skinny fit". Please allow for this garment shape when choosing your sizes.

In some cases larger sizes are slightly more expensive. This is a charge from the manufacturer, and we are just passing on this extra cost.

Mixed Sizing
If you are personalising garments that all have the same print and you wish to order mixed sizes and still get your quantity discount, use the "mixed sizes" option where available.

If your garments have different print then they will need to be ordered individually online and your quantity discount may not apply.

Please call or e-mail to see if you can still qualify for a discount without ordering online.

 

RETURNS AND REFUNDS

Cancellations
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at:
http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html

Exceptions -  customised goods specifically made to order
All goods which can be purchased directly from printedclothing.com are covered by the statutory right to cancellation within seven working days, with the exception of bespoke custom items (including but not limited to custom clothing) which have been made to your specification. This includes items where you have a choice of item and/or print colour.

Returns Policy
We are confident that you will be delighted with your purchase. If, however, you are not completely satisfied, we offer an extended 28 Day Returns Policy. You can return your item(s) to us within 28 working days of delivery for exchange or refund – please see “How to cancel or arrange a return, exchange or refund” below for guidance on how to arrange this. Your statutory rights are not affected.

Exceptions from 28 Day Returns Policy -  customised goods
After the statutory seven day cancellation period, our 28 Days Returns Policy does not apply to goods specially made to order, customised or personalised to your requirements, unless the goods are defective or have been damaged in transit (see below). 

Defective Goods and Items Damaged in Transit
If your goods are defective or have been damaged in transit, please contact us at admin@printedclothing.com or telephone 01727 853289 to arrange a return, replacement or refund, using the steps below as guidance.

How to cancel or arrange a return, exchange or refund
To cancel an order or return any products to us, please:
Contact us at admin@printedclothing.com to notify us that you wish to return an item. Though not mandatory, quoting your order number in any correspondence can help us process your return/refund more efficiently.

If possible, please indicate your reason for return, and whether you would like an exchange or a refund. Enclose a brief covering note with your details. Though not mandatory, enclosing a copy of your order/invoice and/or quoting your order number can help us process your return/refund more efficiently.

Carefully and securely pack the items in suitable packaging to prevent damage during return transit. If possible, return the original packaging.

Address the parcel to:
Printed Clothing Ltd.
5 Verulam Road
St. Albans
Hertfordshire
AL3 4DA 

For your protection, we recommend that you return your item by Royal Mail Special Delivery. This will insure you against the loss of or damage to your returned goods.
When returning items you are strongly recommended to obtain proof of posting and keep it safe.

We cannot accept responsibility for returned goods lost or damaged in transit – it is your responsibility to take reasonable care of the goods.

Please note that you will be responsible for the costs of returning the items to us. However, if we delivered the item to you in error, or if the item is damaged or defective, we will refund your whole purchase price, including postage costs (see “How Refunds are Calculated” below for details).


Notification
We will notify you by email when your returns have been processed and, as applicable, when your refund has been made or replacement goods despatched.

How Refunds are Calculated
Items returned because they are faulty or incorrect

If you are returning an item because it is faulty or because of an error on our part, we will refund the price paid for the goods, the delivery charges incurred in sending the item to you and pay your costs of returning it to us.

Items returned within the statutory 7-day cooling off period
Where you are cancelling your purchase within the statutory 7 working day cooling-off period, and there has been no error on our part, we will refund the full purchase price for that item together with the delivery charges incurred in sending the item to you.

 

PRIVACY AND SECURITY

Cookies

We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Advertising cost tracking: To track the success of our advertising campaigns we may store an advertising ID in a cookie to ensure you are only counted once as a visitor. This cookie does not allow us to identify you. By visiting our website with your browser settings set to accept cookies you agree that we can store these cookies on your system.

Security

Any information that you are asked to provide will be collected via a secure server provided by 3d3.com which is secured by Globecharge and uses a SSL (Secure Socket Layer) system.
For any questions regarding security, please contact  paul@printedclothing.com

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the former Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

your name
Address
Phone number
email address
credit/debit card details 

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the former Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email paul@printedclothing.com